We use data-driven AI solutions to create completely new customer relationships - through precise analyses and presence at all relevant touchpoints. This is Data-Driven Customer Centricity by adesso. Together, we create customer experiences that not only satisfy needs, but exceed expectations! How do we achieve this? We will be happy to advise you.
Customer Centricity
Strong customer relationships with adesso
>>We offer solutions today for the customer relationships of tomorrow and support you along your journey.
Thomas Gasber
Business Line Lead Senior Director Retail l adesso SE
How good is your customer centricity strategy?
Customer centricity is an important success factor for companies - across all sectors and specialist areas. Implementing a comprehensive customer centricity strategy often requires a rethink - a rethink that pays off in the end.
Whether sales, marketing or customer service: customer centricity is the basis of your work. We support you in finding the right path. We take all relevant topics into account: An optimised user experience at numerous touchpoints online and offline, individual customer journeys and, last but not least, the implementation of innovative AI solutions. adesso works with you to develop a customised customer centricity strategy. Focussing on customer centricity brings competitive advantages, particularly in B2B retail and e-commerce, but also for general management.
Why Customer Centricity?
Satisfied customers are more loyal and the best advertising media
Sounds logical, and it is. Satisfied customers come back and are the most authentic advertising media. You can use this lever to achieve a significant increase in sales.
Be like Auntie Emma: know your customers!
A customer-orientated corporate strategy opens up completely new opportunities for your product. Get to know your customers. Think and act like your customers. In this way, you can create unique customer experiences - just like an old-fashioned corner shop did back then.
Create and utilise competitive advantages
If you know your customers, you will quickly realise which trends are developing. This knowledge enables confident strategic planning.
We develop holistic solutions for your individual customer centricity strategy. Benefit from our application expertise, experience and innovative strength. We take a detailed look at the needs, wishes and expectations of your customers - together with you.
Curious? Let's talk about development opportunities.
Strong partnerships in the name of customer centricity
We work with a large number of world-class companies in order for us to be able to offer you a wide variety of options. Having such partnerships is the key to the success of a project, because they allow us to offer you customised solutions quickly and reliably at any time.
Customer Centricity with Salesforce
Customer-centric and AI-based
Discover a new era of customer centricity, supported by Salesforce and powerful AI technologies. We put your customers at the centre. As an experienced and versatile Salesforce partner, we work with you to create customer experiences that not only fulfil needs, but exceed expectations. Would you like to know how?
Dear customer: you really matter to us!
We look forward to hearing from you.
Business Unit Lead CX Solutioning Thomas Reimer +49 40 401841-00 customercentricity@adesso.de