ADITO xRM for your business

Modern customer management tailored to your processes

Strong partnership for tailor-made CRM solutions

The partnership between adesso and German customer relationship management provider ADITO combines in-depth industry knowledge and technological expertise with a powerful and adaptable extended relationship management platform. We help you to design holistic customer relationships in marketing, service and sales – giving you a competitive edge!

ADITO xRM goes beyond traditional CRM: while CRM focuses on customer relationships, xRM enables the flexible management of all relevant business relationships and processes – from partners and suppliers to internal workflows. The result is a central, adaptable platform for sustainable business success.

adesso is your reliable partner for the customised introduction and implementation of your ADITO xRM solution. Thanks to our many years of project experience, our technological expertise and our consulting competence, you benefit from smooth integration and sustainable optimisation of your business processes.

The CRM industry solution for your business

ADITO xRM has been successfully used in a wide range of industries for many years. Medium-sized companies in particular benefit from the flexibly configurable CRM solution. Thanks to adesso's industry expertise, specific requirements can be integrated into CRM processes in a targeted manner – whether in the financial sector, industry or retail. Tailor-made functions and predefined best practices ensure rapid implementation and precise support for industry-specific workflows.

Financial Services

Sports

Cross Industries

Health

Public

Manufacturing

Life Science

Retail

Utilities

How ADITO xRM supports you in mastering your challenges

  • Data fragmentation: Without a central platform, customer data is often spread across different systems, making it difficult to gain a consistent and comprehensive view of the customer.
  • Regulatory requirements: Data protection and compliance are essential – a central CRM solution ensures transparency and security.
  • Growing customer expectations: Customers expect personalised and fast interactions that cannot be efficiently mapped with outdated systems.
  • Scalable platform: Whether cloud or self-hosting – choose the right model for your company. ADITO offers flexible solutions for both options.

Many insurers, for example, use different systems for contract management, customer communication and claims processing. The introduction of ADITO xRM consolidates these systems, improves processes, increases responsiveness and thus boosts customer satisfaction.

Implement ADITO xRM with adesso

The introduction of ADITO xRM requires a clear strategy and structured implementation. First, the goals and requirements are defined in order to optimally tailor the system to your business processes. This is followed by individual configuration and integration into existing systems, followed by data migration and a comprehensive test phase. To ensure high acceptance within the company, we provide training for your employees. We support you in optimally introducing ADITO xRM – from strategic consulting to technical implementation and support. With a deep understanding of CRM and xRM solutions, we ensure efficient and sustainable implementation so that you can exploit the full potential of ADITO xRM.

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ADITO xRM: Popular features

  • Marketing

    Design customer experiences and reach target groups with the right content at the right time. Top features include email marketing, lead management and automated marketing processes. Learn more about marketing functions

  • Sales

    Optimise sales by putting the customer at the centre of everything you do. Identify sales opportunities and focus on promising contacts. Top features include opportunity management, field sales CRM, and analysis and forecasting. Learn more about sales functions

  • Service

    Maintain an overview of customer service, improve response times and provide first-class support. Top features include service management, resource planning and knowledge management. Learn more about service functions

  • Contact management

    Maintain sustainable customer relationships and keep track of all relevant data at all times. Top features include data management, 360° customer overview and data analysis. Learn more about contact functions

  • Collaboration

    Promote cross-team collaboration and create a central platform for your company. Top features include topic-based collaboration, unrestricted access and shared knowledge management. Learn more about collaboration functions

Frequently asked questions

  • While CRM (customer relationship management) focuses on managing customer relationships and includes functions for sales, marketing and service, xRM (extended relationship management) goes one step further. It expands the CRM concept and enables the management of not only customers, but also suppliers, partners, employees and other business relationships. xRM is based on a flexible platform for controlling all business processes. Companies benefit from a holistic solution that goes beyond traditional customer management and combines all relevant relationships and processes in a central system.

  • ADITO xRM is more than just a classic CRM. It offers maximum flexibility and allows workflows, dashboards and processes to be customised to specific business requirements. Its intuitive usability makes it easy to use without complicated training. Thanks to seamless integration into existing IT systems, a high degree of automation and powerful analysis and reporting tools, ADITO xRM offers an efficient solution for optimally managing business relationships. Companies can thus optimise their processes, reduce manual tasks and make data-driven decisions.

  • ADITO xRM is flexible and can be seamlessly integrated into existing systems. Thanks to its open API, numerous interfaces can be used, including ERP systems such as SAP and Microsoft Dynamics, email clients such as Outlook and Gmail, and telephone systems with CTI integration for optimised customer communication. Document management systems, external databases and web services can also be easily connected. This means that ADITO xRM adapts to the existing IT landscape and not the other way around.

  • Data security is our top priority. ADITO xRM offers comprehensive security measures, including detailed role and rights management to control data access and encryption of sensitive information. Hosting takes place in German data centres and is fully GDPR-compliant. Regular backups and updates ensure high data security, while audit logs enable seamless tracking of changes. Companies retain full control over their data at all times and benefit from the highest level of protection.