• Agentforce & AI in Salesforce

    When people, AI, data and actions are perfectly aligned

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  • Get started with Salesforce Data Cloud

    Test Data Cloud at no risk

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  • Salesforce Managed Services

    Maximise your Salesforce potential – we'll take care of the rest

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  • Focus topics
  • Services
  • Technologies
  • References
  • Contact

  • Salesforce for your business

    From integration to transformation


    adesso is your partner for the entire Salesforce Customer 360 platform – from Sales and Service Cloud to Marketing and Commerce Cloud, MuleSoft, Data Cloud and selected industry-specific solutions. With over 160 experts in Germany, Spain and India, as well as more than 670 certifications, we support you every step of the way, from the initial idea to the long-term operation of your Salesforce solution. We rely on innovative technologies such as Einstein AI for automation and analysis, Agentforce for intelligent service processes and the Data Cloud to use data for personalised customer experiences in real time. Whether you are looking for standard implementations or customised transformation projects, we offer everything from a single source.

    Our aim is quality and customer focus: with a customer satisfaction score of 4.8/5, our projects are among the best rated in the industry. Let us work together to realise your Salesforce vision – innovatively, competently and with a passion for your success.

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    More than 230 Salesforce experts

    More than 500 Salesforce certifications

    Thereof 23 Architect certifications


    Focus topics

    adesso Salesforce: at the cutting edge

    Our top topics on all things Salesforce give you insights into the most important trends: whether it's intelligent data use, optimised customer service or comprehensive support, this is where our focus topics take centre stage. But that's not all: with in-depth articles, exciting events and valuable insights, we offer you a wealth of inspiration and knowledge. Discover what drives our employees every day!


    Agentforce and AI

    Optimise your customer interaction with Salesforce

    Increase your team's productivity and improve your customers' experience with Agentforce. This AI-based solution automates processes in Salesforce and ensures seamless, personalised communication.

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    Our Services

    Customised solutions for your success

    We are with you every step of the way on your Salesforce journey – from strategic advice and creative campaign design to technical implementation and integration into existing systems, as well as operation and support. Whether you are looking for advice, agency services, managed services or licence distribution, we can provide you with everything you need from a single source, tailored to your requirements.

    • We develop your customised CRM strategy

      Our experienced consultants will help you to fully exploit the potential of Salesforce. We provide you with strategic and technical advice – from analysing your requirements and selecting the appropriate Salesforce solutions to developing a tailor-made roadmap. Whether you are implementing for the first time, expanding or optimising existing systems, our experienced consultants will help you to achieve your business goals efficiently and sustainably.

    • We design unforgettable customer experiences for you

      Our agency services combine creative excellence with technological expertise. From developing appealing brand strategies and designing user-friendly UX/UI designs to implementing effective marketing campaigns, we create inspiring experiences. With Salesforce, we implement your vision in a targeted manner and make your brand unmistakable – both digitally and across all relevant channels.

    • We implement your Salesforce solution(s) – from no code to low code and pro code

      Whether you're dealing with single or multi-cloud implementations, standard-near solutions or complex customisations, we can realise your projects from no code to low code to pro code. Whether B2C or B2B, our experts ensure efficient and high-quality implementation, with the support of our Smartshore team if needed.

    • We seamlessly integrate Salesforce into your system landscape

      To ensure that Salesforce is optimally integrated into your IT infrastructure, we use powerful tools such as MuleSoft, Talend, SAP and other integration platforms. Our dedicated specialists integrate your systems, standardise data flows and create consistent user and customer experiences. This is how we ensure smooth workflows, increase the efficiency of your processes and sustainably advance your digital transformation.

    • We will take over the operation of your Salesforce solution

      With our Salesforce Managed Services, we ensure seamless system utilisation, while you gain capacity that you can use for your core business. As your official Salesforce Managed Service Provider (MSP) partner, we not only ensure the smooth operation of your Salesforce solutions, but also support you in their continuous development – transparently, reliably and cost-effectively.

    • We are your Salesforce Authorised Cloud Reseller

      As a Salesforce Authorised Cloud Reseller, we offer you comprehensive advice and support for all your Salesforce licences. We help you find the right licence model for your requirements – whether for new projects, expansions or optimisations. Thanks to our expertise and experience, we can quickly provide you with everything you need and help you to make your licence strategy efficient and cost-effective. With us, you get everything from a single source – reliably and transparently.

    Our technologies

    Everything from a single source for the Customer 360 platform


    Excellent customer service on all channels

    With adesso's support, bofrost* has taken its customer service to a new level. Thanks to the successful introduction of Salesforce, bofrost* is providing its customers with a seamless customer experience – both online and at their doorstep. The digital transformation not only improves internal processes, but also strengthens customer satisfaction and brand loyalty.

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    Selected references

    Insights into our daily work



    Do you have any questions?

    Let’s discuss how we can work together to implement your Salesforce project. I look forward to being able to meet with you.

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