Accelerated transformation process for energy suppliers with NextGen

More than ever, energy suppliers and municipal utilities are facing the challenge of implementing the digital transformation of their system landscape in particular in a timely manner. The aim is to secure long-term competitiveness, increase customer satisfaction and meet changing market conditions. Regulatory implementation requirements, the need to increase efficiency in processes and network management issues are also increasingly at the centre of system implementation projects. To summarise, it can be said that the following market implications require a timely start to a corresponding implementation project:

• Competition: The energy industry is exposed to constantly growing competition, whether from other established energy suppliers or from new, innovative providers. In order to remain competitive, municipal utilities may need to improve their services, develop innovative offerings or adjust their prices.
• Customer requirements: Customer expectations are constantly changing. Customers are increasingly demanding sustainable and environmentally friendly energy options, improved customer service and the seamless integration of digital technologies. Municipal utilities must respond to these needs in order to maintain or increase customer satisfaction.
• Regulatory requirements: The energy sector is subject to a variety of regulations and guidelines that can change constantly. New regulatory requirements may necessitate investments in infrastructure, renewable energy or energy efficiency in order to fulfil legal requirements.
• Technological innovations: The continuous development of new technologies such as renewable energy, smart grids and energy efficiency measures is changing the system landscape of energy suppliers in particular. Utilities may need to invest in new technologies to remain competitive and keep up with the pace of innovation.
• Market changes: Changes in energy demand, price fluctuations, geopolitical events or natural disasters can have a significant impact on the market situation. Municipal utilities must be able to react flexibly to such changes and adapt their strategies accordingly.

What resources do municipal utilities and energy suppliers have to face the aforementioned challenges and accelerate transformation processes?

IT platforms such as NextGen from rku.it can help companies in the energy sector to optimise their business processes, serve their customers better, introduce innovative solutions and position themselves successfully in a dynamic market environment. In particular, platforms offer a flexible and scalable basis for the development and implementation of new technologies and services. Municipal utilities can react quickly to changes, test new business models and introduce innovative solutions in order to remain competitive and adapt to changing market conditions. Standards enable the automation and optimisation of operational and energy management processes, from billing and contract management to the monitoring and control of grid operations. This helps to increase efficiency, reduce costs and minimise errors.

Based on the NextGen IT platform, adesso and rku.it have jointly set themselves the task of making processes even faster to implement. This is already being successfully implemented with the help of standardised energy industry templates. With project support from adesso, customer data is being migrated to the platform.

The energy industry processes customary on the market according to the BEMD's Standard Service Catalogue 2.0 are already mapped in the basis of the NextGen platform. These are regularly reviewed within rku.it's own business communities and kept up to date together with customers and partners. External providers can connect their solutions to the platform via the NextGen Market, allowing NextGen to be modularly customised to meet specific customer requirements.

As a supporter of digital transformation, NextGen can not only be implemented quickly, but also with high quality, taking into account all the necessary energy management processes. By using the platform, throughput times can be reduced and costs cut. Energy companies can use the freed-up resources to focus on their core business and innovative solutions again. The high degree of automation, which minimises manual work, reduces errors and increases speed and efficiency.