Customer Service Management allows you to provide external customer service through different communication channels such as the Internet, e-mail, chat services, over the phone and via social media. You can offer external customers a range of self-services via the portal and forward created cases to the available service employees who possess the skills needed to process it.
Customer Service Management with ServiceNow and adesso
Make communication easier, assign tasks and impress customers
Customer service through a variety of channels
The most important functions at a glance
Interact with customers through a variety of channels (service channel)
Assign tasks within the service company and a proactive monitoring process
Self-service catalogue, knowledge base, communities and customer portal
Skills and coaching
Customer Service Management enables you to fix problems proactively and provide a good experience for your customers. The benefits are plain to see:
- A chat function that uses a bot as a virtual agent and conversational autopilot (ServiceNow Messaging Service)
- Knowledge management and external customer communities
- Link to ServiceNow’s Field Service Management product
Do you have any questions?
There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.
Teamlead Competence Center ITMC Daniel Hoffmann +49 231 7000-7000 itmc-bd@adesso.de