Customer Service Management allows you to provide external customer service through different communication channels such as the Internet, e-mail, chat services, over the phone and via social media. You can offer external customers a range of self-services via the portal and forward created cases to the available service employees who possess the skills needed to process it.
![employee hands out documents employee hands out documents](/adesso-de/global/fotos/people/stef9137_W800xH600_CUTOUT.jpg)
Customer Service Management with ServiceNow and adesso
Make communication easier, assign tasks and impress customers
Customer service through a variety of channels
![Customer Service Management Customer Service Management](/adesso-de/adesso-de/technologien/serivenow/customer-service-management-en_W686xH343_CUTOUT.png)
The most important functions at a glance
Interact with customers through a variety of channels (service channel)
Assign tasks within the service company and a proactive monitoring process
Self-service catalogue, knowledge base, communities and customer portal
Skills and coaching
Customer Service Management enables you to fix problems proactively and provide a good experience for your customers. The benefits are plain to see:
- A chat function that uses a bot as a virtual agent and conversational autopilot (ServiceNow Messaging Service)
- Knowledge management and external customer communities
- Link to ServiceNow’s Field Service Management product
Do you have any questions?
There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.
Teamlead Competence Center ITMC Daniel Hoffmann +49 231 7000-7000 itmc-bd@adesso.de