Salesforce is a powerful platform – but without efficient operation and regular customisations, you are wasting valuable resources. With our Salesforce Managed Services, you can ensure seamless system use while also freeing up capacities that you can use for your core business. The ever-increasing complexity of IT landscapes requires specialised expertise. As your partner, we not only ensure the smooth operation of your Salesforce solutions, but also support you in their continuous development – transparently, reliably and cost-effectively.
Salesforce Managed Services
Maximise your Salesforce potential –
we'll take care of the rest
Are you using the full potential of your Salesforce environment?
Five reasons for Salesforce Managed Services
With our team at your side, you benefit from a comprehensive range of services that not only make it easier for you to operate the application, but also guarantee flexibility, expertise and affordable prices.
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01. We secure your application operation
Reliable application operation
Our experts ensure that your Salesforce applications run smoothly. We support all Salesforce clouds and industry solutions, from Sales Cloud and Service Cloud to Marketing Cloud and Commerce Cloud. Incident management (2nd and 3rd level support) and release support are among our core services.
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02. We reduce costs with SmartShore
Predictable and transparent costs
Thanks to our attractive service packages and the adesso smart-shore strategy, your costs remain transparent and predictable – through the combination of onshore, nearshore and offshore expertise.
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03. We take over further developments
Focus on what matters
adesso takes over the operation and further development of your Salesforce environments so that you can concentrate on the important aspects of your business.
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04. We offer salesforce and other IT experts
Access to certified expertise
Our certified Salesforce experts are on hand to support you, and we can draw on knowledge of other technologies such as SAP, Microsoft or Cloud if needed.
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05. We guarantee clear processes and SLAs
Efficiency through proven processes
With standardised processes, defined service level agreements and a dedicated service delivery manager, we ensure transparent communication and fast processing.
Salesforce Managed Services Packages
We take over the ongoing Salesforce operation – of your internal teams or your current service provider. We have a structured methodology for the transition. We start with this phase to transfer know-how in a short time. Then we agree on a service package with extensive callable services based on the service level agreements.
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Transition
Smooth transition from project to operation
Our Managed Service team gains insight into the existing data model and (business) processes and conducts deep-dive workshops with your CRM and IT teams.
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Service contingent
We take over the incident management of your Salesforce clouds (Sales, Service, Marketing, Commerce, Industry) and ensure the smooth operation of your applications. At the same time, we further develop your platform by making targeted adjustments and optimising processes to increase efficiency and user acceptance. We flexibly adapt the service contingent to your requirements – taking into account the number of clouds, the complexity and the ticket volume.
APPLICATION OPERATION
- Support for sales, service, marketing & industry clouds
- Processing of incidents (2nd/3rd level)
- Planning and implementation of Salesforce releases
DEVELOPMENT (change request)
- Evaluation and implementation of new requirements
- Continuous optimisation
- Regular code reviews
ADMIN & KEY-USER SUPPORT
- Answering technical questions
- Introducing the Salesforce release notes
- Training for admins and key users
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Service level
Our service contingent is based on proven standard service level agreements (SLAs) that include fixed availability and response times as well as agreed on-call times to ensure continuous and reliable support.
Your personal service delivery manager is available as a central point of contact, providing proactive support and ensuring that your requirements are always met. If required, we also offer extended SLAs to guarantee even more personalised support and additional flexibility – for maximum security and planning
Our references
Our Salesforce Managed Services references give you an insight into the day-to-day work we do to support our customers.
Managed Services
Future-oriented end-to-end services for maximum business flexibility
Companies are facing complex challenges as a result of rapid digitalisation, technological disruption and increasing competitive pressure, which requires a realignment of established strategies. At the same time, they are struggling with a shortage of skilled workers, cost pressure and complex regulatory requirements.
Do you have any questions?
Let's talk about how we can implement your Salesforce project. I look forward to meeting you at your premises.
Business Developer Salesforce Tobias Kappus +49 152 38857379 salesforce@adesso.de