Microsoft Managed Services

More efficiency, flexibility and expertise for your core business

Managed services for your Microsoft solutions

Focus on your core business – we'll manage your Microsoft applications

Microsoft applications and solutions are closely integrated with the entire IT landscape of companies and must function flawlessly across all interfaces. We seamlessly integrate the various applications into our service, in a standardised process. Custom-fit service level agreements form the basis for successful collaboration – transparently and with clear responsibilities for all processes. To take the pressure off you. We provide a professional, dedicated and scalable team that ensures the availability, performance and functionality of your Microsoft applications, so that you can concentrate on your core business.

Microsoft regularly releases minor and major changes to existing services and functions, the effects of which on your company need to be identified and evaluated at an early stage. This is often a complex process that ties up valuable resources. In addition to incident resolution, companies benefit from extensive and long-standing expertise in the Microsoft environment. By proactively monitoring your systems, we can minimise risks and create the necessary flexibility to make your company more stable and future-proof.

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‘With the help of the managed services from our partner adesso, we are supplementing our broad IT service portfolio with in-depth specialist knowledge in the area of our Microsoft 365 CRM services.’
Holger Kremer | Head of Application Services | SITA Airport IT GmbH
Our services at a glance
Our service portfolio in the area of Microsoft Managed Services

Our service portfolio in the area of application operation

Administration
  • Support with implementation and configuration
  • Setting up user accounts and authorisations
  • Managing identities, access rights and authentication methods
Monitoring
  • Performance and availability are continuously checked
  • Security and stability are increased
  • Existing metrics are checked to prevent incidents
Capacity management
  • Monitoring and analysing the resources used
  • Long-term capacity planning
Cost Management
  • Cost monitoring and forecasts of spending limits
  • Cost optimisation in the context of Azure resources used
Licence Management
  • Support with the administration, monitoring and optimisation of the use of Microsoft licences
  • Assignment and administration of licences
Backup Management
  • Management of data backups

More than 100 Managed Services experts

More than 25 years of experience

More than 100 active contracts

Our portfolio elements

  • As centralised business software, Microsoft Dynamics 365 is a powerful solution. The big challenge remains: it must work seamlessly with other business systems and industry-specific IT. Establishing and maintaining compatibility is often time-consuming and costly, especially when specific business requirements need to be implemented that go beyond the standard functions. Regular updates from Microsoft can affect interoperability with other applications and customisations. With powerful managed services, companies can react flexibly.

  • To ensure that Microsoft 365 runs smoothly, adjustments are often necessary in day-to-day business: for consistent compatibility, a stable cloud infrastructure, changed access rights and new security, compliance and data protection guidelines. This often requires specific development work. Managing user accounts, roles and permissions can also be complex, especially in large organisations. Ongoing training is necessary to ensure that all employees use the features of M365 efficiently. Without knowledge transfer, valuable features may go unused. A comprehensive service concept covers all these requirements.

  • Although the Power Platform was designed as a low-code platform for innovation and transformation, building large-scale applications can be challenging. Complex use cases require advanced programming skills, for example, when integrating data sources outside the Microsoft ecosystem. APIs and connectors must then be customised to ensure seamless integration. Furthermore, the quality of the input data is crucial for the functionality and accuracy of the applications. Benefit from a single point of contact that integrates all specialists for your requirements as part of managed services. And that brings not only technology but also industry expertise.

  • To use D365 ERP effectively, companies need to adapt both their existing IT infrastructure and the new ERP solution so that specific business requirements can be met and the central business software runs stably and is future-proof. If standardised interfaces are missing, experienced developers take over this task. Upgrades and updates are necessary to ensure that the ERP system grows and scales with the company. And data quality is paramount: only high-quality data in the ERP system leads to accurate analyses and meaningful reports.

  • Customised solutions are a valuable strategy for companies with specific requirements. However, they also entail certain operational tasks, some of which are specialised: continuous maintenance, regular updates, adaptations to growing needs and data volumes. And above all, the interfaces to standard products and centralised company software must be regularly checked and adapted, as these are constantly evolving. Only permanent adaptation in individual development ensures the continuous operation of the integrated IT landscape. Support that is always available takes the pressure off the teams in the companies and creates space for the core business.

  • Power BI enables the integration of numerous data sources. Managing these connections can be complex, especially in dynamic or highly fragmented data landscapes. Problems arise when data sources change or become unavailable. Collaboration with other Microsoft services such as Excel, SharePoint, Teams and Dynamics 365 must also be monitored to ensure optimal data synchronisation. This is the only way to ensure that reports are created quickly and accurately and that dashboards run reliably. An experienced managed service provider will ensure that roles and permissions for user groups are correct and used correctly, and that custom features and extensions are managed securely.

Selected references

Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.

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