How things used to be
The IT service paradigm ‘plan – build – deliver’ is increasingly less likely to ensure that digital solutions can be sustainably anchored in an organisation. Customers from the past were often able to identify clearly and completely what they expected from a solution and what requirements were associated with it. Today, orientation is needed when it comes to the results expected for your own business, and the ability to implement is put to the test. In addition, an early understanding of the technical and organisational implications must be established. Particularly in VUCA times, understanding the business impact, the need for change dynamics and the personal consequences are often underestimated driving forces that inspire affected individuals to engage in change.