2000 years ago, the Greek philosopher Heraclitus said: "Nothing is more constant than change".
But that is no longer true. Change is no longer constant. Change is changing. It is accelerating. Insurance companies are also facing the challenge of keeping pace with rapid change. The rapid development of artificial intelligence (AI) is driving this change.
Customer expectations are rising with the new technological possibilities in all areas of life. Policyholders are familiar with digital services from mail order companies, entertainment providers and smart homes. AI is now being used to make processes in insurance companies more efficient as quickly as possible in order to remain competitive in the long term and meet customer needs.
In the midst of all the technology and insurance business, it is important not to forget the people in the business: the profound changes brought about by AI require comprehensive change management. But this is not so easy at this speed.
The good news is that AI is not only the cause of faster change, it can also help manage it.
Change management takes place in the five phases of change, according to Jeff Hiatt's ADKAR model.
The first phase is to raise awareness of the upcoming changes and ensure that all employees understand the reasons for and benefits of the change.
The focus here is on motivating employees. The aim is to address fears and concerns and to encourage personal commitment to change.
This phase involves imparting the knowledge needed to support the change. Employees develop new skills to master the challenges that arise.
This phase ensures that employees can apply their new skills in practice. The aim is to enable them to successfully implement the changes through training and practical exercises.
The final phase focuses on anchoring the changes in the daily work routine. It is ensured that the new processes and behaviours are maintained in the long term and continuously improved.
Our approach starts with an Interaction Room workshop to identify your specific change needs. For example, we might start with a specific division or a new claims management process. Together, we develop a roadmap for implementing GenAI solutions in your change management. This ensures that all solutions are tailored to your needs and offer maximum efficiency.
Your change management will thus lead to a faster and smoother transformation that will both reduce costs and increase employee satisfaction.
After implementation, we will continue to support you in making ongoing improvements and ensuring that you always benefit from the latest developments. This will ensure sustainable success and long-term competitiveness.
adesso supports you in the introduction of new technologies such as GenAI and in the accompanying change management. You can also count on us for change through artificial intelligence. Our Interaction Room Workshop helps you to plan your specific GenAI change project. The objectives are:
Benefit from our expertise and decades of experience in software development and change management.
Your employees deserve empathetic support during the change process. Take the first step now and request our Interaction Room workshop.
Artificial intelligence helps. People make change management work.
Want to know more about how GenAI can support your change management? Would you like to learn more about possible use cases and the technology? There is no one-size-fits-all solution, but together we can find the best way for you and your organisation!
I look forward to talking to you.
IT Consulting Insurance Lara Telschow insurance@adesso.de
