Fully integrated customer portals

Modern customer interaction reimagined

Seamless customer experiences

Advantages of a fully integrated customer portal

In the life sciences industry, where trust and accuracy are crucial, customers expect more than just the highest product quality. They demand seamless, proactive support and full transparency. A fully integrated customer portal lays the foundation for efficient and reliable interaction, strengthens customer loyalty and optimises internal processes at the same time.

Markus Grefer, Team Lead Life Sciences, adesso SE

The customer journey in a fully integrated customer portal

A fully integrated customer portal seamlessly connects the contact points of the customer journey. It optimises interactions, improves the customer experience and increases efficiency.

Your advantages of a central customer portal

24/7 access to important information

Give your customers access to important information such as product instructions and troubleshooting guides whenever they need them. Use a knowledge agent or chatbot for easy navigation. This 24/7 access ensures operational efficiency.

Personalised customer experience

Use data to offer tailored experiences such as product recommendations and service notifications that are precisely aligned with customer needs. This targeted approach promotes customer loyalty and opens up additional sales opportunities by offering products that meet specific needs.

Improved collaboration

The portal supports collaboration between departments such as marketing and quality management, as well as external partners such as suppliers and distributors. Easy access to up-to-date information promotes smooth cooperation and creates the basis for shared growth.

Seamless data integration

A central portal brings together all the important data in one place, from usage patterns to recurring problems. This enables an in-depth analysis of customer behaviour and supports product improvements and more efficient business processes.

More efficient processes and lower costs

Standardised processes for enquiries and service bookings accelerate workflows and reduce costs. This reduces monotonous tasks and gives your employees room for value-adding tasks, which increases innovation and satisfaction.

Real-time decisions

Real-time data and automated analytics from connected devices enable your customers to make informed decisions faster. This technology helps to ensure that consumables and services are used in a timely manner, supports preventive maintenance, minimises downtime and maximises operational efficiency.

Success Stories

Insights into our daily work

Our success stories show how adesso has mastered challenges and achieved success together with various companies. They offer inspiration, valuable insights and best practices.

  • Biotech

    Biotech Company - Long-standing partnership for the customer portal

    For years, our client has relied on adesso as a trusted partner in the development of the B2B portal. Together, milestones such as the proof of concept phase, a customer identity management system and the optimisation of international delivery capability have been realised. The portal offers advantages such as transparent returns management, the retrieval of certificates, the digital provision of software and licences, the user-friendly processing of service requests and transparent order tracking.

  • Manufacturing Industry

    GEA – Development of the GEA customer portal

    Together with adesso, GEA Group AG has developed a digital customer portal that simplifies the daily work of users, optimises the use of machines over their entire lifecycle and integrates the provision of new digital services. Learn more

  • Medtech

    B. Braun – Global e-commerce shop and customer portal

    For several years, B. Braun and adesso have been successfully working on the further development of the global e-commerce shop. In doing so, numerous applications, such as the product configurator, have been integrated. Currently, the focus is on the further development of My B. Braun, the B. Braun customer portal. The aim is to take the portal to a new level and to optimally support customers throughout their entire customer journey.

Typical integrated system landscape

At the heart of customer interaction is the portal, which offers a personalised and individual experience regardless of the systems used. All core business processes are brought together here to create a customer-centric solution with a standardised and seamless customer experience.

Digital customer portals

Simplifying processes with single sign-on

Digital transformation doesn't just affect individual departments in companies. If it is taken seriously, the changes brought about by digitalisation will permeate the entire organisation - and should therefore ideally be driven forward centrally. However, a centralised approach to the introduction and implementation of digitalisation projects is not the only important factor. Often, a digital product is also needed in which the threads come together.

Learn more

Do you have any questions?

No website or brochure can ever trump a face-to-face discussion about the goals and issues that are relevant to you. We look forward to meeting you in person. Get in touch with us!