Digital workplace banking

Efficient processes, the automation of resource-intensive, manual workflows and flexible system landscapes are all critical to digital value creation at banks. However, heterogeneous system landscapes, complex IT systems and even a complete lack of IT support pose key challenges when it comes to the design of a modern workplace at financial institutions. At the same time, system and media disruptions make seamless, end-to-end process support more difficult due to the negative impact they have on the overall customer experience. This leads to additional work that could have been avoided, generates high costs and presents an obstacle to digitalisation.

Solutions to the challenges of digital value creation at banks

• Heterogeneous system landscapes containing a large number of systems and siloing
• Media and system disruptions delay processing in day-to-day operations
• If multiple entries are made when data is collected, this leads to extra work, creates complexity and increases the likelihood of errors
• If data is not used consistently across the board, this creates lots of unnecessary work and leads to frictional losses
• Manual, paper-based processing and a lack of systems for doing things like initiating business deals
• Inflexible core banking systems limit the ability to modernise every system across the board

As a central hub, the digital workplace provides support for customers, the market, the back office and key business processes. This integrated platform enables seamless integration of systems and applications.

Our approach provides a wide range of options, including the possibility to develop customised solutions based on our high-performance adesso financial platform (aFP).

Another approach is to customise standard software built on established platforms such as Microsoft Dynamics and SAP BTP.

We also use modern low-code platforms such as ServiceNow, the banking platform forum from our partner fintus and existing financial services modules.

The design of a modern, efficient bank workplace is not only necessary for digital value creation. It also offers advantages in terms of higher employee and customer satisfaction as well as gains in efficiency and the benefits that come with this.

• Eliminate resource-intensive workflows and E2E process digitalisation
• Automation of recurring workflows reduces the risk of errors and process inefficiencies
• Standardised workflows free of media and system disruptions help create a positive customer and employee experience along the entire process chain
• High degree of flexibility and rapid integration into existing system landscapes without the need to replace core systems, a process that consumes considerable resources
• Gain an edge on your competitors thanks to faster time-to-market made possible by modern, flexible system landscapes
• Greater transparency and ability to rapidly adapt to regulations, customer requirements or process designs
• Higher customer loyalty thanks to support provided across the entire customer life cycle and custom-tailored financial concepts

We provide you with holistic support in the introduction of the digital workplace. We also help you with support requests, in addition to the design and development of a strategy. We are there to assist you with our professional and technological expertise when you carry out your project.