Organisations in the public sector such as public authorities and local governments have to deal with a perpetual merry-go-round of challenges. Demographic change – including the rising average age of the population and an increasing shortage of skilled workers – is raising doubts about the long-term future of the workforce.
At the same time, citizens understandably expect to have round-the-clock, digital access to administrative services and for these to be provided as quickly as possible. These expectations also increase the pressure on the public sector to take action.
Organisations are often already aware that they need to improve their offerings, but in most cases the resources they need to implement far-reaching restructuring and digitalisation measures are tied up by day-to-day business. This often results in measures being implemented as isolated solutions that only treat the symptoms of the problem and contribute very little to improving the organisation in the long term.
If an organisation wants to overcome these challenges, then it has no choice other than to make continuous, holistic improvements to its administration. Organisational management methods provide you with the tools you need to prepare your organisation for the future and to fully exploit the potential of digitalisation.
