Press Releases

IT service provider adesso and licence reseller bluplanet have jointly won a major framework contract with DB Systel, Deutsche Bahn’s internal IT service provider. Accordingly, adesso and bluplanet will provide the CRM Suite (Customer Relationship Management) from Salesforce in the form of Software as a Service (SaaS). The scope of services includes the provision of Salesforce licences as well as implementation, services and support relating to the introduction and maintenance of Salesforce. The contract has a term of eight years from 2025 and a maximum total volume of EUR 100 million.

The demand for cloud-based e-commerce solutions is increasing. They empower retail providers to seamlessly scale their infrastructure in line with business growth while lowering the barrier for traditional retailers to enter e-commerce. adesso, one of Germany’s leading IT service providers, and empiriecom, a full-service e-commerce partner within and beyond the Otto Group, are expanding their collaboration beyond product development and implementation. As part of this extended partnership, adesso is integrating empiriecom’s modular, cloud-based Commerce Suite into its solution portfolio, offering it to retail customers moving forward. The new partnership aims to jointly capitalise on the expanding market potential for dynamic and scalable trading platforms.

Postponed but not cancelled: although the national implementation of the NIS2 Directive has been delayed, it is set to become important for all companies in the critical infrastructure sector (KRITIS) in the coming months. In the run-up to the E-world energy trade fair in Essen, IT service provider adesso and IT security specialist Blueteam are now presenting a further developed, cost-efficient Security Information and Event Management (SIEM) solution. The managed SIEM solution is based on the Wazuh open-source technology and is provided via the BSI C5-certified adesso business cloud. While adesso is responsible for further development, maintenance and operation, Blueteam assumes the function of a security operations centre (SOC) as part of the partnership. The product is now available to companies in all industries.

Sven Schlünzen joined the management of adesso insurance solutions GmbH, a provider of standard software for the insurance industry and a wholly owned subsidiary of adesso SE, in January 2025.

In these dynamic times with diverse challenges, it is important for companies to remain responsive. This includes flexible IT operations that can quickly adapt to new technologies and support necessary transformations. Used in a planned manner and with a long-term perspective, managed services offer companies the opportunity to keep pace technologically. They also create scope for focussing on the core business. However, a study commissioned by adesso from Statista, which takes several current studies into account, shows that German companies have some catching up to do when compared internationally, not only in terms of utilisation, but also in terms of understanding the actual potential of managed services. Only 39 per cent of German companies are already using managed services.

In contrast to conventional AI systems, which are generally used for clearly defined and nar-rowly defined tasks, generative AI (GenAI) is characterised by its flexibility and versatility in content creation. The technology is able to generate new, coherent and often surprising content from the information available to it. Expectations are understandably high and, in some cases, entirely unrealistic. So what does the new year hold for the world of generative AI?

IT service provider adesso has successfully supported the energy group Uniper with the intro-duction of SAP S/4HANA Utilities. The go-live on 25 November 2024 marked an important milestone. Uniper is one of the first companies in the energy industry to work productively with the new platform in the market role of “supplier”. Uniper is taking an important step here on the path to digital transformation.

adesso and the German Handball Federation (Deutscher Handballbund, DHB) have reached an important milestone in the realignment of the DHB’s online presence. Just in time for the Handball World Cup 2025, which started on 14 January, the jointly developed new website dhb.de went online. Since then, it has inspired fans, players and officials alike. The two partners are thus finalising a crucial sub-project on the way to implementing the DHB’s new platform strategy. This is to be completed by the 2027 Men’s Handball World Championship in Germany.

Positive shopping experiences stick, meaning that customers become accustomed to them and expect them from all providers. Most companies are aware of this: according to a study by adesso, 95 percent want to invest in improving digital customer experiences over the next few years in order to retain or expand their customer base. Until now, many companies have often lacked the technological know-how for this and often lacked an accompanying customer centricity strategy. So far, only every second company has one.