adesso Blog

Experience from a host of CRM projects has shown time and again that the factors for success are remarkably similar. Companies that employ standard software and best practices quickly see major gains in process quality and business performance. In this blog post I will explain how to find a CRM solution that is just right to meet your company’s individual needs. I will also explore architecture-related issues along with the specific challenges you will face when it comes to selecting a CRM solution for use in the insurance sector.

How can companies truly become more sustainable? Sustainability goals and voluntary commitments are proper and important, but many companies fail to put these plans into practice. In this blog post, you will be able to read about the challenges companies face when it comes to achieving sustainability goals and how digital technologies can help.

Training is an investment for companies. But it is an investment that pays off. The search for qualified specialists is never over – and that is no different at adesso. In my blog post, I will give you an overview of the various training opportunities that adesso has to offer. I will also describe my own experience of the dual study programme at adesso and show how training courses could be taken to a new level in the future.

The shortage of skilled workers has pushed IT managers to look for ways to automate processes. This is so they can reduce their employees’ workloads, while also aiming to increase user satisfaction. An increasingly popular option – especially in the IT and/or enterprise service management environment – is to use chatbots. This blog post will discuss the added value of ServiceNow’s chatbot solution, which is called Virtual Agent.

ITIL 4 (IT Infrastructure Library) is giving the term service management office (SMO) a new type of special importance. Its namesake, the project management office (PMO), is already widely known and established. But what are the differences between these management offices, and what are their respective advantages? I will be answering this very question in the following blog post.

In 2023, the energy sector is once again facing significant changes. The German energy transition is pursuing the ambitious goal of increasing its share of electricity from renewable energies to at least 80 per cent by 2030. The German Renewable Energy Sources Act 2023 (Erneuerbare-Energien-Gesetz, EEG 2023) plays a decisive role in the implementation of this plan. And the advancing digitalisation in this area is also leading to changes in market communications. In this blog post, both aspects will be examined in greater detail.

Change, transformation and transition are buzzwords that are being used with ever-greater frequency. But what do they mean? This blog post will highlight how important learning is for successful change and what constitutes successful learning concepts.

The EU AI act will bring regulation to the Wild West of Artificial intelligence and impact how you use AI in your organization. Read what that means and how you can prepare for the changes already today.